All rooms are offered subject to availability and on receipt of confirmation and a £20.00 per adult deposit
Final account is payable on arrival
Reservations will be held for up to 7 days until receipt of deposit.
No allowance can be made for meals and/or accommodation not taken during the period booked
When we receive a booking via email we will confirm by email and then by email once a deposit is received.
The hotel is fully insured for buildings, contents and public liability.
This website and its contents are the copyright of The Marina Guest House & DandAOnline the website designers
It is the customers responsibility to maintain the standard of the room(s) they occupy and the common areas of the hotel whilst resident. We accept that accidents happen and appreciate the co-operation of residents in notifying problems so we can rectify them as soon as possible. Normal breakages and accidents occurring in this manner will not normally be charged.
Where we find damage to our property after a visit where we have not been notified or the damage is expensive and/or recklessly or carelessly caused then a suitable charge will be incurred and liable to payment from the resident/occupier.
Minimum stay 3 nights Bank Holiday Weekends.
No credit card charges.
Rooms will be available from 4 p.m. , however we will be happy to store luggage for those arriving earlier by public transport. If you anticipate a very late arrival please advise us at time of booking.
Rooms should be vacated by 10a.m. on day of departure.
We reserve the right to amend prices at any time without notice.
Complaints
In the unlikely event of a problem please let us know as soon as you have a problem. We will try to sort it out as soon as possible. We check the guest house regularly, but things can happen.
We cannot guarantee compensation after you have left as it can be difficult to verify problems at a later date
When we receive a complaint we will investigate it immediately and take whatever steps we can to sort it. If it affects your visit then we will offer suitable recompense. Where a complaint is received in writing we will respond in full within 7 days, via email within 24 hours.
