Terms & Conditions

  • All rooms are offered subject to availability and on receipt of confirmation and a £20.00 per adult deposit
  • Final account is payable on arrival
  • Reservations will be held for up to 7 days until receipt of deposit.
  • No allowance can be made for meals and/or accommodation not taken during the period booked
  • When we receive a booking via email we will confirm by email and then we send a receipt via email once a deposit is received.
  • The hotel is fully insured for buildings, contents and public liability.
  • This website and its contents are the copyright of The Marina Guest House & DandAOnline the website designers
  • It is the customers responsibility to maintain the standard of the room(s) they occupy and the common areas of the hotel whilst resident. We accept that accidents happen and appreciate the co-operation of residents in notifying problems so we can rectify them as soon as possible. Normal breakages and accidents occurring in this manner will not normally be charged.
  • Where we find damage to our property after a visit where we have not been notified or the damage is expensive and/or recklessly or carelessly caused then a suitable charge will be incurred and liable to payment from the resident/occupier.
  • Minimum stay 3 nights Bank Holiday Weekends.
  • No credit card charges.
  • Rooms will be available from 2 p.m. , however we will be happy to store luggage for those arriving earlier by public transport. If you anticipate a very late arrival please advise us at time of booking.
  • Rooms should be vacated by 10 a.m. on day of departure.
  • We reserve the right to amend prices at any time without notice.
  • Complaints
    • In the unlikely event of a problem please let us know as soon as you have a problem. We will try to sort it out as soon as possible. We check the guest house regularly, but things can happen.
    • We cannot guarantee compensation after you have left as it can be difficult to verify problems at a later date
    • When we receive a complaint we will investigate it immediately and take whatever steps we can to sort it. If it affects your visit then we will offer suitable recompense. Where a complaint is received in writing we will respond in full within 7 days, via email within 24 hours.